Replacement policy

100% satisfaction guarantee

At Paperla, we stand behind the quality of every product we deliver. If your order arrives damaged, defective, or not as described, we will make it right with a replacement. You do not need to mail the product back to us.

What qualifies for a replacement

You are eligible for a replacement if your product:

• Arrives damaged (broken, chipped, or cracked during shipping)
• Has manufacturing defects (wrong material, print errors, or quality issues)
• Is the wrong design or product (different from what you ordered)
• Does not match the product description or preview shown at checkout
• Was lost in transit (not received within 8 weeks of order date)

How to request a replacement

To request a replacement, follow these steps:

1. Email info@paperla.com within 14 days of receiving your product
2. Include your order number in the subject line
3. Attach clear photos showing the issue with the product
4. Our team will review your request and get back to you

Resolution timeline

Once your request is approved:

• Replacement shipping: typically within 5–10 working days after approval
• Approved replacements ship at no charge.

Non-returnable items

The following are not eligible for a replacement:

• Change of mind or buyer's remorse
• Incorrect size or phone model selected by the customer
• Minor color differences between screen preview and physical product, including print and material finish variations
• Damage caused by the customer after delivery
• Claims filed more than 14 days after delivery