Terms of service

Last updated: February 2026

Tech accessory safety

Paperla sells personalized tech accessories such as phone cases, tablet cases, laptop cases, audio cases, screen protectors, and cords. Follow device-maker guidance and keep packaging away from small children.

Custom made

All products are made to your specifications and personalized to your design

Replacement guarantee

We stand behind the quality of every product we deliver. If your order doesn't meet our quality standards, we'll make it right with a replacement.

Our services

Paperla provides a personalized design service for personalized products. When you purchase from us, you receive:

Custom design service based on your preferences
Access to our personalized design platform
Professional design processing and quality assurance
Digital rendering and preview of your design
Production coordination and delivery

Payment & delivery

Payment methods: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna via Stripe

Shipping: Delivery times and shipping options are shown at checkout

Customs and import fees: Orders delivered to the US and the EU arrive with no customs or import fees. Elsewhere, customs in the destination country may charge import taxes or duties on delivery, paid by the recipient.

Returns & warranties

Important

Custom-made products are exempt from the right of withdrawal. Since all products are personalized to your specifications, they cannot be returned after production begins.

Warranty claims:

You may claim warranty if the product:

Deviates from your order
Is damaged upon delivery
Has manufacturing defects

Replacement guarantee

We stand behind the quality of every product we deliver. If your order doesn't meet our quality standards, we'll make it right with a replacement.

This guarantee covers:

Product arrives damaged (broken, chipped, or cracked)
Manufacturing defects (wrong material, print errors, or quality issues)
Wrong design or product shipped
Product lost in transit (not received within 8 weeks of order date)

This guarantee does not cover:

Change of mind or buyer's remorse
Incorrect selected size, model, brand or design by customer
Minor color differences between screen preview and physical product, including print and material finish variations
Damage caused by the customer after delivery
Claims filed more than 14 days after delivery

How to claim:

Email info@paperla.com within 14 days of receiving your product
Include your order number and photos clearly showing the issue
Approved replacements ship within 5–10 working days

One claim per order

Tech accessory safety

Age

No toy-grade age rating; keep small parts and packaging away from children.

Material

Materials depend on the product you choose.

Care

Handle printed surfaces and protective films gently; avoid heat, solvents, and sharp bending.

Use

Use only as a tech accessory with compatible devices.

This safety section applies to Paperla tech accessories only.

Dispute resolution

We strive to resolve all issues through direct dialogue. If we cannot reach an agreement, you may contact:

Swedish National Board for Consumer Disputes (ARN)
Consumer Europe
Your local consumer guidance

Swedish law applies to these terms.

Questions about our terms?

If you have any questions about our terms of service, please don't hesitate to reach out.