Question 1

How far in advance should I order?

Accepted Answer

We recommend ordering at least 4-5 weeks before the birthday to allow for production and shipping.

Question 2

How is my order packaged?

Accepted Answer

Your order arrives in protective packaging designed to keep your product safe during shipping.

Question 3

What age is this appropriate for?

Accepted Answer

All ages! From kids who love seeing their pets as collectibles to grandparents who treasure family photos — everyone loves a custom keepsake.

Question 4

Can I include a birthday message?

Accepted Answer

The collectible doesn't include text, but you can add a personal note with your order.

Question 5

What if I need to change the design?

Accepted Answer

You approve the personalised design before printing. Request as many revisions as you need.

The Birthday Gift They'll Never Forget

Frequently Asked Questions